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Delivery & Returns

Please take the time to read the terms and conditions applied to your order. If we have not made any part of the ordering process clear, then kindly let us know.

DELIVERY

FREE Tracked 48hr - UK
Delivery to the UK is free of charge for all orders over £25. Delivery for orders under £25 is charged at £3.50. We will aim to dispatch your order the same day if ordered before 3pm. Orders will be sent via Royal Mail 'Tracked 48' service. If we cannot dispatch your order within this timescale we will let you know via email. Your order will be fully insured by us.

Delivery will take 2 working days from dispatch (Royal Mail target, not guaranteed), with delivery being made Monday to Saturday (excluding Bank Holidays).

Next Day Before 1pm, £7.50 - UK
A Next Day Delivery service is available for orders placed before 3pm, Monday to Thursday. The cost for this service is £7.50 and will be sent via Royal Mail 'Special Delivery Guarenteed by 1pm'. Your order will be fully insured by us.

Please note that the above service requires a signature on delivery, regardless of the parcel size. If you are not available to sign for your order, it will be taken to the nearest Royal Mail sorting office where it will be available for collection the next working day. 

Next Day Before 1pm, £12.50 - UK
A Saturday Next Day Delivery service is available for orders placed before 3pm on Friday only. The cost for this service is £12.50 and will be sent via Royal Mail 'Special Delivery Guarenteed by 1pm'. Your order will be fully insured by us.

Please note that the above service requires a signature on delivery, regardless of the parcel size. If you are not available to sign for your order, it will be taken to the nearest Royal Mail sorting office where it will be available for collection the next working day. 

Europe
Delivery to Europe is charged at £9.95

Worldwide

Worldwide delivery, inclusive of United States, Canada, Australia and New Zealand is charged at £19.95

 

 

Please contact us and we will do our best to assist you with any other delivery queries. 

 

Returns 

Returns period

The returns period for refunds or exchanges is 14 Days from receipt of your order (UK & International orders). If the order is split into multiple parcels, the returns period starts from the date the final parcel is received. We are happy to refund the purchase price of the items within this timescale and have a no quibble, peace of mind refund policy.

FREE UK returns & exchanges

Returns for UK orders is free of charge, if returning from within the UK. Simply complete the returns form, indicating preference of refund or exchange and attach the enclosed label to the parcel, taking care to cover over the original label. Drop the parcel in at your local Post Office branch and retain your proof of postage receipt for tracking. To find your nearest Post Office, please use the following link: https://www.postoffice.co.uk/branch-finder

If items are to be exchanged for goods of equivalent value during the 14 day returns period, postage for the new items is free of charge to UK addresses. The cost of returning exchanged items must be covered by the customer. Second exchanges will attract a surcharge at the standard rate of £3.50 

International returns & exchanges 

The cost for returning items from outside of the UK must be paid for by the customer. Postage for exchanges outside of the UK will be charged at the rates listed within the Delivery section. Payment must be made before the exchange is dispatched. Please list your preference on the enclosed returns form and we will contact you to arrange the exchange. 

Address for returns:

Love Ski Clothes
20 Burlington Gardens
Portslade
Brighton
BN41 2DS
United Kingdom

 

Packaging

Most of our parcels are sent out in a resealable bag which can be opened by cutting along the dotted line. The bag can then be resealed and reused for returns or exchanges. Our packaging is 100% recyclable, please dispose of responsibly.

Quality control

Quality control is important to us here at Love Ski Clothes. However, we understand that there may be occasions where goods need to be returned or exchanged. Where a garment is faulty or damaged, please notify us as soon as the item is received. All goods must be returned in their original, new condition and in the original packaging, with any manufacturers labels still attached. Returned items must be undamaged and odourless. Please note you are liable for the goods until received by us.

Delivery Addresses 

Please take care when entering your address details, ensuring they are correct. Love Ski Clothes cannot accept responsibility for incorrect address details or any orders missing in transit as a result of incorrect details. If an order is returned to sender as a result of incorrect address details, shipping costs will be charged again at the standard UK, Europe or International rates as applicable. Love Ski Clothes are not able to refund orders missing in transit as a result of incorrect address details.

Import duty & local tax

For orders being sent to the EU and Rest of the World, any import duty and local tax for the receiving country must be paid by the customer. Import duty and local tax and is not included in the prices shown on this website. We advise that you contact your countries' governing body to request information on such costs before placing your order.

Note: 
We are here to help and ensure our customers are happy with their purchases, so please contact us by phone or email (using the online contact form) if any problems are experienced.